FAQ

So… what is CreativeGear?

What’s CreativeGear all about?

CreativeGear is an EU-based webshop for people who make things. We curate digital drawing displays from Huion and XPPen, and eye-friendly e-ink tablets from BOOX. No clutter, no junk, just gear that actually helps you create.

Are you legit resellers?

Very. We work with official EU distributors and brand partners. Everything we sell is 100% genuine, brand-new, and covered by proper warranties.

Huion or XPPen; which one should I pick?

Both are excellent. No bad choices here.

If you’re stuck, tell us what you create and how you work. We love helping you choose.

What can I do with a BOOX tablet?

Think of BOOX as a calm, focused space for your brain. Perfect for:

  • Reading & annotating PDFs
  • Handwritten notes
  • Studying, planning, journaling
  • Distraction-free writing

It uses E Ink, so your eyes will thank you.

Will this work with my computer?

  • Huion & XPPen: Windows & macOS (many models also support Linux)
  • BOOX: Works standalone and syncs easily with your computer

Check the product page if you want the nitty-gritty details.

Does it work with Photoshop / Illustrator / Krita / Blender?

Yes, yes, yes, and yes. Huion and XPPen play nicely with all major creative software.

⚠️ Small note: Procreate is iPad-only, so it won’t run on pen displays.

Orders, Shipping & Other Practical Stuff

Where does my order ship from?

From the Netherlands. Fast shipping.

Any customs fees or surprise taxes?

None.

  • VAT included
  • No import duties within the EU

    We hate surprises too.

How fast is shipping?

Most EU countries: 2–4 business days

Remote areas: up to 7 business days

Can I stalk my package?

Of course. You’ll get a tracking link as soon as your order ships.

Returns, Warranty & Peace of Mind

What if I change my mind?

Totally fine. You have 30 days to return your order, as long as it’s in original condition.

Is there a warranty?

Yes! All products come with official manufacturer two year warranty.

How do I get a return label?

Just send us an email on support@creativegear.eu